The Inspector-General of Police, IGP Kayode Egbetokun, received the award and commendation for the Nigeria Police Force as the Most Improved Service Delivery Parastatal (SERVICOM Unit) in Nigeria for the year 2024.
The award was presented to the IGP by the National Coordinator/CEO of SERVICOM, Mrs. Nnena Akajemeli, and assisted by other SERVICOM staff from the presidency.
In her address, she made it known that the strides the Nigeria Police has taken in recent times to ensure proper service delivery are nothing short of remarkable as regards the service charter and work plan on customer service in the year 2024.
She buttressed that the award is given on merit, reaffirming that the Force has improved in service delivery in many areas, such as the creation of a customer service work plan to touch the lives of Nigerians.
The IGP, in his remarks, appreciated SERVICOM under the presidency for the recognition of the Nigeria Police Force and made it known that this achievement underscores the testament of the dedication and commitment of officers and men who are working tirelessly to improve service delivery of the Nigeria Police Force.
He further reiterated the commitment of the Force to improved service delivery and ensuring that the Force delivers its duty to the public with the utmost sense of professionalism.
“The Nigeria Police Force remains committed to continuing this positive momentum, working closely with the public to create a safer and more secure environment for all Nigerians.
The Inspector-General of Police urged all citizens to continue supporting the Force’s efforts by remaining vigilant and reporting all suspicious activities that could pose a threat to national security.
SERVICOM was established in 2004 as the outcome of a three-day Special Presidential Retreat on Service Delivery with the President, Ministers, Special Advisers, Presidential Aides, and Chief Executives of major Extra-ministerial Departments and Parastatals.
It is an initiative of the Federal Government of Nigeria conceived to promote effective and efficient service delivery in MDAs to ensure customer satisfaction and to manage the performance-expectation gap between the government and citizens as well as other members of the public on issues of service delivery.
SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter. One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect, and how to demand that service or speak up where it is deficient or lacking.
