Nigerian Postal Service (NIPOST) has announced series of reforms aimed at transforming the organization into a more innovative, efficient, and digitally driven institution.
According to a press release signed by the Director, Corporate Communications, NIPOST, Franklin Alao, these initiatives mark a new strategic direction for NIPOST under the vision titled “Change of Renewed Hope Berths at NIPOST Shores”.
The reforms are designed to align the agency with global best practices, the needs of Nigeria’s evolving digital economy and the Renewed Hope Agenda of President Bola Ahmed Tinubu, GCFR.
At the heart of this transformation is NIPOST’s commitment to becoming a modern postal service — one that is driven by innovation, accountability, value, and service excellence. “We are assuring Nigerians of a revitalized NIPOST that delivers superior service and embraces the future,” the organization stated.
NIPOST expressed deep appreciation to the Honourable Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani, for his unwavering support and leadership. The organization also commended the new Chairman of the NIPOST Board, Barr. Isaac Kekemeke for his passion and strategic foresight since his appointment, and the Postmaster General/CEO, NIPOST, Tola Odeyemi for her relentless efforts in championing institutional reforms, improving staff welfare, and driving capacity development.
As part of its renewed mandate, NIPOST will implement a performance-based reward and recognition system to encourage excellence, alongside strict disciplinary measures to uphold organizational integrity.
A major highlight of the reform package is the transition to a fully cashless system. Beginning July 1, 2025, all Post Offices counters nationwide will no longer accept cash payments for their services. Customers will be required to use approved electronic channels for all transactions.
“This is a crucial step in our modernization journey — one that ensures safer, faster, and more transparent service delivery,” NIPOST emphasized.
Through these initiatives, NIPOST is positioning itself as a dynamic, technology-driven player at the center of Nigeria’s digital transformation — “Connecting Nigeria, Delivering Solutions, and Improving Lives.”
