December 7, 2022

MTN, Banks Dispute; Pantami Intervenes

1 min read

The Minister of Communications and Digital Economy, Isa Pantami, on Friday intervened in the dispute between commercial banks and mobile network operator, MTN Nigeria.

The banks had on Friday disconnected customers of the telecommunication giants from banking channels including the Unstructured Supplementary Service Data (USSD) and banking apps due to disagreement over earnings.

In a tweet on Friday evening, Pantami said, “On the fallout between  @MTNNG and some banks on USSD services today, I engaged with both regulators, the Governor of  @cenbank and EVC  @NgComCommission. We have reached an advance stage of resolving the issues, for the services to be restored to our citizens. Many thanks!

It will be recalled that MTN sent text messages to its customer reads:

“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you.

“Dear Customer, Please be informed that some of Mycustomers may not be able to purchase airtime, and data recharge via banks including MOD, and myMTNApp.

Please pacify Mycustomers and educate them to use MTNTopit, MoMo channels, as well as the debit card options on MOD or myMTN App.”

The financial institutions’ response reads:

“Dear Customer, this service is temporarily unavailable. Kindly contact your Telecom service provider.”

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